Cummins Inc. Regional IT Service Delivery Leader in San Luis Potosi, Mexico
Regional IT Service Delivery Leader
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We are looking for a talented Regional IT Service Delivery Leader to join our Filtration team in San Luis Potosí, SLP.
In this role, you will make an impact in the following ways:
Responsible for the management, operations, delivery and support of defined IT applications and/or infrastructure services; directs and coordinates the efforts of people to accomplish goals and objectives using available resources.
Contributes to the delivery and support of specific IT services.
Supports the development and maintenance of services and ensures that tools and resources are capable and available (i.e. IT Service Catalog, Asset Management system)
Generates and reports service delivery metrics and drives standards across regions and locations (i.e. Scorecards, Service Level Agreement (SLAs) and Customer Satisfaction or Net Promoter Scoring).
Acts as a point of contact for customers for service related inquiries and maintains relationships with key customers and suppliers.
Is familiar with SLA / Operational Level Agreements between other IT Services Provided.
Encourages root cause analysis using the formal problem solving approach for recurring issues.
Champions the use of Six Sigma to reduce costs and improve processes. Identifies opportunities for service improvements, discuss with the customer and raise the request for change for assessment if appropriate
Maintains the accuracy of service related standards, procedures and work instructions in a knowledge management system.
Able to support the Service Owner when needed.
Champions the use of ITIL Standards for IT Service Deliverables.
To be successful in this role you will need the following:
Experience working on a Global 24x7 Organization. (Must be comfortable with remote management of service personal.)
Experience with IT contract negotiations and vendor management.
Experience with IT Manufacturing infrastructure.
Experience with Core Infrastructure (Windows and Linux Servers, VMWare, etc)
Working knowledge of Networking (LAN, WAN, Security) including by not limited to TCP/IP, Route/Switch/Firewall Technologies & Troubleshooting.
Job SYSTEMS/INFORMATION TECHNOLOGY
Primary Location Mexico-San Luis Potosí-San Luis Potosí-Mexico, San Luis Potosi, Cummins Filtration Plant
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Nov 12, 2022, 8:02:53 AM
Unposting Date Ongoing
Organization Cummins Filtration
Req ID: 2200093W