Cummins Inc. Customer Order Management Assistant in San Luis Potosi, Mexico
Customer Order Management Assistant
The Customer Order Management Administrator is responsible for supporting the Customer Order Management team with non-customer facing administrative and support tasks such as processing customer orders, compiling export/shipping documentation, internal system data maintenance, data cleansing and report creation.
Follow established procedures and guidelines to provide timely and effective administrative support to the order management team (for example typing, filing, scanning).
Under direct supervision: support the order management team with non-customer facing tasks by processing data and collating information in relation to all phases of the order life cycle.
Process customer orders within the order management system, accurately and within the required deadline.
Manually allocate parts to customer orders within the order management system.
Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner.
Assist with other data entry tasks related to the order life cycle (for example new customer set-up, credit and debit administration).
Prepare and distribute standard internal reports.
Perform data maintenance and cleansing to ensure data accuracy in the order management system (for example customer details, drop ships, pricing, aging orders, order holds/suspensions, codes).
Identify and communicate areas for process improvement to Supervisor.
Drives results - Consistently achieving results, even under tough circumstances.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience.
Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements.
Education, Licenses, Certifications
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Minimal or no work experience required.
Entering orders (resolving and/or escalating issues that prevent orders to be entered), EDI management (processing EDI on a weekly basis), processing orders, release holds, promising orders, maintaining orders, customer set ups, timely communication and pro-active escalation with Customer Support group.
Job SUPPLY CHAIN PLANNING
Primary Location Mexico-San Luis Potosí-San Luis Potosí-Mexico, San Luis Potosi, Plant
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Apr 16, 2021, 10:53:00 PM
Unposting Date Ongoing
Req ID: 210001Q5