Customer Engineer

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Customer Engineer to join our team specializing in Engineering for our CUMMINS in Guadalajara, Jalisco.

This entry level/early career professional, dual customer/product focused position serves as the technical liaison between OEMs and represents our customers during new product development programs. Applying Cummins’ products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers’ products in a variety of applications. Integrating high quality and optimized customer solutions requires the interaction with sales and marketing teams.

Key Responsibilities:

• Coordinate and process warranty request through the OEM, reports and solution to be provided.

• Coordinate to fabricate Product Validation samples with the manufacturing teams

• Support meeting in a manufacturing ambience related to product change and implementation.

• Review and interpret GD & T on technical prints.

• Translates customer needs and "voice of the customer" into functional product requirements

• Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes

• Owns problem resolution for moderately complex components, products, systems, subsystems or services with technical complexity and ambiguity

• Contributes effectively toward team goals, exhibits influence within a work group and continues to develop proficiency in the competency areas critical to success in the role.

To be successful in this role you will need the following:

University degree in Mechanichal or Mecatronics Engineering or related STEM field is required.

Experience:

Preferred candidates would have relevant experience working in either a temporary student employment environment or as an early career professional in a relevant technical discipline area. Experience in manufacturing process machining and welding process.

• Required knowledge about installation , function and aplications of trailers products, such as trailer axles 22,500lbs - 30,000lbs rate capacity , air ride suspensions 25,000 lbs - 30,000 lbs rates capacity , S cam brakes and Air disk brakes, and MTIS system (Meritor Tire infaltion systems).

• Have skills to review and determine failures modes a rooth cause for this products.

• Be based in Guadalajara, Jalisco or Tlaquepaque

• Intermediate English skills : written, listening and speaking – 60 %

• Creo parametric or similar cad systems

• Experience in manufacturing process machining and welding process

• Availability to travel within Mexico

We are a company dedicated to promoting diversity in the workplace, we provide equal employment opportunities regardless of race, gender, disability, national origin, age, religion or sexual orientation.

Qualifications

N/A

Responsibilities

Competencies:

• Machine Integration and Optimization

• Machine Operation and Support

• Product Application Support

• Product Function Modeling, Simulation and Analysis

• Product Installation Quality

• Product Problem Solving

• Product Selection

• Technical Customer Management

• Collaborates

• Communicates effectively

• Customer focus

• Decision quality

• Drives results

• Self-development

• Values differences

• Cross-Functional Design Integration

• Product Verification and Validation Management

• System Requirements Engineering

• Systems Thinking

• Technical Documentation